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January 9, 2019

What is a chatbot?

What is a chatbot and how does it work?

Have you heard of chatbots? Or used one to engage with a company or brand? Chances are you have—and you may not have even known it.

Chatbots, or computer-mediated conversations, are on pace to change customer service, marketing and sales, as we know it.

In this one-minute video, you’ll find out how you can use chatbots to provide a seamless customer experience and achieve sales and marketing goals. Press play below.

Thanks for tuning in.

The Blue Door Consulting Team

Transcript:

You may have heard that the era of chatbots is coming. But in reality…they’re already here and billions of people are using them.

Chatbots are computer-mediated conversations, and in the next minute, you’ll learn answers to the questions, “What is a chatbot and how does it work?” And you’ll see how chatbots are on pace to change business as we know it.

Did you know that the top three uses for chatbots are customer service, marketing and sales? But how many people are actually using chatbots?

A Salesforce study “found that 15 percent of all consumers have engaged with a company via a chatbot in the past 12 months.”

Just as chatbots are growing in popularity, they are also growing in functionality. Chatbots have evolved from answering standard customer service Q&A, to allowing customers to purchase products with a simple statement. “Alexa®, reorder paper towels, please.”                    

Chatbots have the ability to learn nuances that make the customer experience seamless. They can even understand multiple emotions in one statement.

If you’re interested in getting started with chatbots, you can test their capabilities on social with Facebook Messenger or Twitter. Ready to add a chatbot to your website? 
Third-party programs like LivePerson® or Dialogflow® are some of the top-rated bots for 2019.

Are you ready to see how chatbots can help you achieve your business goals? Give us a call, we’d love to talk.